Return policy

Your satisfaction is our priority! If you are not happy with your purchase, we offer a 30-day refund policy. Please ensure that the item is unused and has the original tags and packaging for a smooth return process.

 

Requesting a Refund
To initiate a refund, please contact our customer service team within 30 days of receiving your item:

Email us at [email protected]

Use the online customer service chat on our website

Make sure to include your order number, product name, and reason for the refund to expedite your request.

 

Return Process

Confirming Your Return: After we receive your refund request, we will confirm the return via email and provide you with the return address and instructions.

Returning the Item: Please send the item to the specified return address. Return shipping costs are the customer's responsibility unless the item is defective or an incorrect item was sent.

Inspecting the Item: Once we receive the returned item, we will inspect it to ensure it is unused and in its original condition.

Processing the Refund: After inspection and approval, your refund will be processed within 5-7 business days. Refunds will be issued to your original payment method.

 

Refund Timing
Refunds are typically processed within 5-7 business days of receiving the returned item. Please note that the time for the refund to reflect in your account may vary depending on your payment method and bank processing times, which can take an additional 2-5 business days.

 

Non-Refundable Items
The following items are not eligible for a refund:

Used or damaged items

Items that have not been returned according to the specified procedures

Special sale or promotional items (subject to event terms)

 

Exchanges
If you would like to exchange an item (e.g., for a different size or color), please first request a refund and then place a new order for the desired item. Contact our customer service team for detailed steps and requirements for exchanges.

 

Order Cancellation
If your order has not yet been processed, you can request to cancel it within 24 hours of placing the order. Once the order is processed or shipped, it cannot be canceled, and you will need to request a refund after receiving the item.